Support

Calendar iconSchedule a meeting
Schedule a 30-minute meeting with a member of the CIIS Online Learning team. You will be able to choose a meeting modality (virtualized via Teams or Zoom, or In-person) while scheduling.

If you would like to meet during our regular hours, please use the Chat button at the bottom right.
chat iconLive chat support
Instructional Designers are available to chat Mondays – Fridays, 8:15 am – 4:15 pm Pacific (excluding holidays).

Click the chat icon at the bottom right of this page.
Drop-in support
Meet with CIIS Instructional Designers during our Drop-in hours.
Check your faculty email account for the meeting link. Sign-in to Microsoft (Office) 365 might be required (use your CIIS email address and password).

  • Mondays, 10:00 am – 11:00 am
  • Fridays, 1:00 pm – 2:00 pm
Please note:
  • If prompted, enter your CIIS Microsoft (Office) 365 credentials (i.e., your CIIS email address and password).If you don’t have Teams installed or don’t have your CIIS Microsoft (Office) 365 credentials yet, this video demonstrates how to join the meeting using Chrome. Drop-in faculty support sessions will not be recorded.
Vendor-provided support
Canvas
Did you know that Canvas offers support channels that are available 24/7?

  • 844-462-8394
  • Canvas support options are also available from the Help link within Canvas.

Zoom
Check out the Zoom Help Center for suggestions on common Zoom issues.
IT support
IT Support
Available Mondays – Fridays, 8:00 am – 5:00 pm Pacific (excluding holidays).

IT can help with the following types of issues:
  • PermissionsInstallationsEmail passwordsMicrosoft (Office) 365 technical issues (Outlook, Word, Powerpoint, Teams)
Email support@uswired.com
Updated on July 26, 2021

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