Category: Canvas Students

Existing Canvas Users (Students & Faculty)

If you have previously accessed Canvas and now cannot with your university email address and email password, please:

1. Verify you are logging in at https://ciis.instructure.com/ (with no text after “.com”).
   1. If your browser adds additional text after “.com,” then clear your browser cache and try again. For a demonstration of clearing your cache in Chrome, please see our support article.
   2. If you use a bookmark for Canvas you might need to update the address.  
2. If you are still unable to log in using your CIIS email credentials, verify you are not logged in to another Office account (work, school, personal) in the same browser. Log out of Office. Then, using the same browser (e.g. Chrome), log in to Office using your CIIS email credentials and sign in to CIIS Canvas.  How to log out of Office:
   1. Go to office.com
   2. Click your profile icon in the upper right corner > Sign out.
   How to log in to office.com using your CIIS email address and email password:
   1. Go to office.com.
   2. Sign in.
   3. Go to ciis.instructure.com.
   4. You will be signed in automatically.

New Student Accounts

Canvas student accounts are created within 72 hours after a student’s first successful course registration.   Any subsequent student enrollments are added to Canvas 24 hours after registering.  Email CIIS IT at support@uswired.com for account verification if you are not able to log-in to Canvas with your university email and it has been at least 24 hours after you registered for your first course at the university.

Non-degree Program Users

For all other non-degree program Canvas users who are not able to log-in with their university email address (Public Program, Center for Psychedelic Therapies and Research), who may or may not have been issued a university email address, verify your Canvas account status with the program office.

Need More Help?

If you are having trouble logging in to your CIIS email account or don’t have access to your email password, then please contact CIIS IT at support@uswired.com.

If you had previously accessed Canvas and are not able to log-in from this URL with your university email address and email password, email onlinelearning@ciis.edu for support.