Breakout Rooms in Zoom (Participant)

If you are on a Mac and have the Catalina OS or newer and will need to screenshare in Zoom or BigBlueButton, please follow the steps in this video to enable screensharing.

This article only applies to Zoom accounts that are managed by Online Learning.

If your class meets virtually—but your meeting links are not sent by—then the settings for your Zoom meetings may be different.

For questions about Zoom meetings that aren’t managed by Online Learning, please contact the Zoom account owner (possibly your program) or CIIS IT at

This guide describes using the Zoom desktop client on a computer (Macintosh or Windows).

For details about other devices, as well as the latest information, please see the Zoom Help Center.

What can I do in advance?
It is recommended to download and install Zoom on your device if you haven’t already. If using a web browser, please use Chrome only. Verify that your browser is up-to-date. For more information, see the Canvas Community article here.

Please check your Chrome settings to allow webcam and microphone access. Make sure that blindsidenetworks and Zoom don’t appear in the “Blocked” category for Mic. Do the same for Webcam.
Additionally, if you are on a Mac and have the Catalina OS or newer, please follow the steps in this video to enable screensharing.

If you encounter audio issues, check that Bluetooth headphones are not inadvertently connected (e.g. AirPods). For a demonstration of testing your audio, watch this Zoom support video (end at 1:09).

If you have a presentation file to share you may wish to save it as a PDF (File > Save as Adobe PDF in Windows or File > Save As > PDF > Save on Mac). Email it to the class in advance in case they need to open it on their end. (If you don’t have everyone’s email address handy, you can use the Canvas Inbox feature and attach it to a message to your entire class.) Presentations that are saved as a PDF won’t include dynamic transitions, video, etc (only text, hyperlinks, and static images such as photos).

If you will be showing a Youtube video, PDF, or other media, you can have it open and ready before you present.

Important note
Virtualized courses are not recorded based on university policy and federal (HHS HIPAA & FERPA) and state regulations. Virtualized courses are for synchronous (simultaneous) attendance only. Student attendance is required, and the university’s attendance policy applies.

For immediate assistance during a virtual course meeting, please visit

  1. Once the Host has opened the Breakout Rooms, you will see an invitation to join:The breakout room join button

    Click Join and you will enter the Breakout Room.

    1. If you do not see the invitation above, click Breakout Rooms in the black Zoom toolbar:The breakout rooms button(If you do not see this at first, click More then select Breakout Rooms.)

    2. The window that opens will depend on how the Host set up the Breakout Rooms.

      1. If you see the Join Breakout Room button, select it:Join breakout room button
      2. If you see a list of Breakout Rooms,
        1. Choose a room by selecting the Join link next to the room you wish to enter. (Please note you may need to hover over the blue number first, which will change to a Join link):The join button for entering a selected breakout room
        2. After clicking Join, click Yes to confirm your choice.
        3. You will enter the Breakout Room.
  2. To leave the Breakout room, click Leave Room:The leave room button

    You can choose to leave the meeting or return to the main room.

Zoom Rooms

Virtual Walkthrough & Quick Start Guide

Troubleshooting Tips

1)     Do not plug in the HDMI cable before starting the meeting. First, start the meeting on the Zoom Room controller. Once in your meeting, you may plug in your laptop using the HDMI cable.
If you have already plugged the HDMI cable into your laptop before starting the meeting, please end the meeting. Then start the meeting using the Zoom Room controller first.
2)     If the Zoom Room is not automatically Host, please chat and request to be made Host.

The Virtual Walkthrough guide contains multiple videos and slides.

To advance to the next screen, select the arrow icon: Bracket pointing to the right.
To jump to a specific section, select the menu icon: 3 horizontal linesThen choose a chapter, or type a term into the search field and select a returned result.

Select here to open the Virtual Walkthrough guide in a new tab.

The guide includes:

  • Video walkthrough of starting a Zoom Room meeting
  • More options: Switching cameras, screensharing, creating Breakout Rooms
  • Watch how to use the Zoom Room app
  • Try the Zoom Room app yourself (a simulation that allows you to practice starting a Zoom Room meeting before your first day)
  • 360-degree view of a Zoom Room
  • Teaching Tips: Tips for Day 1, Similarities & Differences between Virtualized and Zoom Room courses


Zoom Room Quick Start Guide

The guide below will be posted in each Zoom Room.

How to Download a PDF


With the PDF open as a preview in Chrome, click the downward arrow icon in the toolbar (screenshot below). 

PDF toolbar in Chrome. The third button from the right is a downward arrow that is highlighted.


With the PDF open as a preview in Firefox, click the downward arrow icon in the toolbar (screenshot below). Follow the prompts to save the file in the location of your choosing.

PDF toolbar in Firefox. The third button from the right is a folder containing a downward arrow that is highlighted.

Office 365 Basics

  1. Log in to
  2. Add a profile image to your Microsoft 365 account (formerly called “Office 365”).
  3. Select the Install Office button.
  4. Pin Canvas to your Microsoft App Launcher.

Click here to open the video in a new tab.

To watch the video above, click play.
To enlarge a video while playing, select the fullscreen icon: Fullscreen icon.
To hide or show subtitles while playing, select the CC icon: CC icon.

Reset University Email Password

Follow the steps at the following link to reset your university email password and to reset your password to unlock your account.

This method requires that a mobile number was added to your email account at the time of set-up; a security code will be sent to that number by SMS to reset your password.

University Online Resources

CIIS Connect SharePoint

  • Academic Programs
  • Student Affairs
    • Office of Student Accessibility Services
    • International Students Office
    • Wellness Center
    • Student Union
  • Student Accounts (Information)
  • Research and Writing
    • Center for Writing and Scholarship
    • Human Research Review Committee (HRRC)
  • Financial Aid Office
  • Registrar’s Office
  • Human Resources Office
    • Student Worker
    • Faculty and Staff
  • Office of the President
  • Office of the Provost
  • Division of Diversity, Equity, and Inclusion
  • Public Programs
  • Staff Association
  • Deans and Directors Council
  • University Faculty and Staff Directory
  • Classroom Schedule and Events Calendar


  • All
    • Update demographic settings
      • Chosen Name
      • Emergency Contact
      • Personal Email
  • Student
  • Course Catalogue, Planning, and Registration
  • Advisor Communication
  • Final Grades
  • Transcript
    • Obtain Unofficial Transcript
    • Request Official Transcript
  • Financial Aid
  • Student Accounts (Payments)
  • Graduation Application
  • Student Worker Payroll
  • Faculty
  • Course Rosters
  • Final Grade Submission
  • Employee HR Information and Forms
  • Staff
  • Employee HR Information and Forms