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    • October 24, 2021
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Instructional Design

The following are just a few examples of how CIIS Instructional Designers can help:

  • Virtualizing course content
  • Virtualizing assignments, exams, and quizzes
  • Copying content from a previous course into a current course
  • Content organization
  • Instructional best practices
  • Platform integration
  • Training in navigating Canvas
Email support

onlinelearningsupport@ciis.edu

Individual support

Schedule a 30-minute meeting with a member of the CIIS Online Learning team. You will be able to choose a meeting modality (virtualized via Teams or Zoom, or In-person) while scheduling.

Chat support

Instructional Designers are available to chat Mondays – Fridays, 8:15 am – 4:15 pm Pacific (excluding holidays).

Click the chat icon at the bottom right of this page.

Drop-in support

Meet with CIIS Instructional Designers during our Drop-in hours. Check your faculty email account for the meeting link.

All times are Pacific and exclude holidays.

  • Mondays, 10:00 am – 11:00 am
  • Fridays, 1:00 pm – 2:00 pm
IT Support

Available Mondays - Fridays, 8:00 am - 5:00 pm Pacific (excluding holidays).

IT can help with the following types of issues:

  • Permissions
  • Installations
  • Email passwords
  • Microsoft (Office) 365 technical issues (Outlook, Word, Powerpoint, Teams)

support@uswired.com

Vendor-provided support

Canvas

Did you know that Canvas offers support 24/7?

  • Chat
  • 844-462-8394
  • Canvas support options are also available from the Help link within Canvas.

Zoom

Check out the Zoom Support Center for suggestions on common Zoom issues.

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