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Virtual Course Liaison I, 2021 fall semester

Job Title: Virtual Course Liaison I

Department: Online Learning

Status: Up to 20 hours per week                                                   

ABOUT THE POSITION

The Virtual Class Liaison I position supports the Online Learning Department’s temporary virtualizing of in-person courses at the university due to the COVID-19 pandemic.

ESSENTIAL DUTIES AND RESPONSIBILITIES

At the direction of the Virtual Course Manager or delegate:

Join assigned virtual class meeting webinars after receiving the webinar link email from the Virtual Class Liaison email and

  • greet the instructor and determine any special requests (upload files / presentation / media, create breakout rooms, assign co-host, etc.),
    • identify and trouble-shoot any instructor or student connection problems (audio and video),
    • change instructor to host or moderator / presenter,
    • provide Online Learning chat support information to the instructor and be available for the duration of the course meeting(s) to promptly re-enter a webinar upon the instructor’s request to address any technical issues,
    • report webinar technical issues that cannot be resolved and any observed or reported inappropriate behavior in a webinar to the Virtual Course Manager as soon as possible.

Complete other tasks as assigned.

REQUIRED

  • Access to a dependable computer and a dependable internet connection (10mbps or faster average upload speed).
  • Available to work day-long shifts between 8:15am and 6:45pm.
  • Familiarity with webinar technology (audio and video).
  • Ability to resolve technical issues in a fast-paced, virtual environment.

PREFERRED

  • Available to work evening or weekends.
  • Knowledge of Zoom.
  • Knowledge of wi-fi radio and how to improve wi-fi performance.
  • Experience providing technical support.
  • Access to a second internet connected device (computer, tablet, etc.).

To apply: email resume to onlinelearning@ciis.edu

Wage: $17 an hour

CIIS is committed to providing an open, fair, inclusive, non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio-economic status, ethnicity, age, physical ability, or medical condition. We seek to increase the presence, representation and inclusion of U.S. historically under-represented people of color, international, bilingual and bicultural students, faculty and staff; and, to provide an environment that will attract and retain individuals identified as lesbian, gay, bisexual, transgender, queer, questioning and intersex (LGBTQQI).

Updated on August 19, 2021

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