Job Title: Virtual Course Liaison I
Department: Online Learning
Status: Federal Work Study, up to 20 hours per week
ABOUT THE POSITION
The Virtual Class Liaison I position supports the Online Learning Department’s temporary virtualizing of in-person courses at the university due to the COVID-19 pandemic.
ESSENTIAL DUTIES AND RESPONSIBILITIES
At the direction of the Virtual Course Manager or delegate:
Join assigned virtual class meeting webinars after receiving the webinar link email from the Virtual Class Liaison email and
- greet the instructor and determine any special requests (upload files / presentation / media, create breakout rooms, assign co-host, etc.),
- identify and trouble-shoot any instructor or student connection problems (audio and video),
- change instructor to host or moderator / presenter,
- provide Online Learning chat support information to the instructor and be available for the duration of the course meeting(s) to promptly re-enter a webinar upon the instructor’s request to address any technical issues,
- report webinar technical issues that cannot be resolved and any observed or reported inappropriate behavior in a webinar to the Virtual Course Manager as soon as possible.
Complete other tasks as assigned.
- Access to a dependable computer and a dependable internet connection (10mbps or faster average upload speed).
- Available to work day-long shifts between 8:15am and 6:45pm.
- Familiarity with webinar technology (audio and video).
- Ability to resolve technical issues in a fast-paced, virtual environment.
- Available to work evening or weekends.
- Knowledge of CIIS and ACTCM academic organizational structure.
- Knowledge of Zoom.
- Knowledge of wi-fi radio and how to improve wi-fi performance.
- Experience providing technical support.
- Access to a second internet connected device (computer, tablet, etc.).
To apply: email resume to firstname.lastname@example.org
WAGE: $17 an hour
CIIS is committed to providing an open, fair, inclusive, non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio-economic status, ethnicity, age, physical ability, or medical condition. We seek to increase the presence, representation and inclusion of U.S. historically under-represented people of color, international, bilingual and bicultural students, faculty and staff; and, to provide an environment that will attract and retain individuals identified as lesbian, gay, bisexual, transgender, queer, questioning and intersex (LGBTQQI).