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Virtual Course Liaison I (Online Learning Federal Work Study) 2021 fall semester

The university is implementing a new student information system and Federal Work Study (FWS) positions will be posted to the new system in the near future. This FWS job description is posted on this website for information purposes only.

Not all students are eligible for FWS. Consult with the Financial Aid department for eligibility and semester award limit.

The Virtual Course Liaison I FWS position is open to both remote students and students in the local commuting area. The university does not authorize employment in all tax jurisdictions outside of the state of California.

Job Title: Virtual Course Liaison I

Department: Online Learning

Status: Federal Work Study, up to 20 hours per week                                                   


The Virtual Class Liaison I position supports the Online Learning Department’s temporary virtualizing of in-person courses at the university due to the COVID-19 pandemic.


At the direction of the Virtual Course Manager or delegate:

Join assigned virtual class meeting webinars after receiving the webinar link email from the Virtual Class Liaison email and

  • greet the instructor and determine any special requests (upload files / presentation / media, create breakout rooms, assign co-host, etc.),
    • identify and trouble-shoot any instructor or student connection problems (audio and video),
    • change instructor to host or moderator / presenter,
    • provide Online Learning chat support information to the instructor and be available for the duration of the course meeting(s) to promptly re-enter a webinar upon the instructor’s request to address any technical issues,
    • report webinar technical issues that cannot be resolved and any observed or reported inappropriate behavior in a webinar to the Virtual Course Manager as soon as possible.

Complete other tasks as assigned.


  • Access to a dependable computer and a dependable internet connection (10mbps or faster average upload speed).
  • Available to work day-long shifts between 8:15am and 6:45pm.
  • Familiarity with webinar technology (audio and video).
  • Ability to resolve technical issues in a fast-paced, virtual environment.


  • Available to work evening or weekends.
  • Knowledge of CIIS and ACTCM academic organizational structure.
  • Knowledge of Zoom.
  • Knowledge of wi-fi radio and how to improve wi-fi performance.
  • Experience providing technical support.
  • Access to a second internet connected device (computer, tablet, etc.).

To apply: email resume to onlinelearningstudentworker@ciis.edu

WAGE: $17 an hour

CIIS is committed to providing an open, fair, inclusive, non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio-economic status, ethnicity, age, physical ability, or medical condition. We seek to increase the presence, representation and inclusion of U.S. historically under-represented people of color, international, bilingual and bicultural students, faculty and staff; and, to provide an environment that will attract and retain individuals identified as lesbian, gay, bisexual, transgender, queer, questioning and intersex (LGBTQQI).

Updated on August 3, 2021

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