Commencement FAQ

1. Dial the phone number provided in the Zoom invitation. The number should be formatted like this: +[country code][phone number].
2. When prompted, enter the meeting ID followed by the pound (#) key. The meeting ID is a 9, 10, or 11-digit number that identifies the specific meeting you’re trying to join. You can find the meeting ID in the Zoom invitation.
3. If you’re prompted for a participant ID, simply press the pound (#) key again. This is only necessary if you’re joining the meeting as a co-host or alternative host.
4. You will then be prompted to enter the meeting password followed by the pound or hash (#) key. If there is no password, simply press the pound or hash (#) key to skip this step.
5. You will then be connected to the Zoom meeting via phone call.

How do I access the accessibility features for the commencement event?

1. Once you’ve joined the webinar, click on the “Closed Caption” button located at the bottom of the Zoom window.
2. Select “Enable Auto-Transcription” from the drop-down menu to turn on automatic closed captioning. This will allow you to see the live captions in real-time as the speakers speak.
3. You can also click “View Full Transcript” to see a full transcript of the closed captions.
4. You can also adjust the settings on your device to enhance the accessibility of the webinar. This may include increasing the font size, using a high-contrast display, or adjusting the audio settings to enhance the clarity of the sound.

My video is lagging for the commencement webinar. What should I do? How can I improve my internet connection for the event?

1. Check your internet connection: A slow or unstable internet connection can cause lagging in Zoom. Make sure you have a stable and fast internet connection by running a speed test. If your internet speed is slow, try connecting to a different network or restarting your router.
2. Close other applications: Other applications running on your device can consume system resources and cause Zoom to lag. Close any unnecessary applications and try running Zoom again.
3. Lower video quality: If you’re experiencing lagging during a video call, try lowering the video quality. To do this, click on the “Video” icon in the Zoom window and select “Video Settings”. Then, adjust the video quality to a lower resolution.
4. Turn off HD video: If you’re still experiencing lagging during a video call, try turning off HD video. To do this, click on the “Video” icon in the Zoom window and select “Video Settings”. Then, uncheck the “Enable HD” option.
5. Use a wired connection: If you’re using a Wi-Fi connection, try using a wired connection instead. This can provide a more stable and faster internet connection, which can reduce lagging in Zoom.
6. Restart Zoom: Sometimes, simply restarting the Zoom application can fix lagging issues. Close the Zoom window and reopen it to see if this resolves the issue.

I’m having audio issues during the commencement event. How do I fix it?

1. Check your device’s audio settings: Make sure that your device’s audio is not turned down too low. Check the volume settings and make sure that the correct audio device is selected in your device’s settings.
2. Check the webinar’s audio settings: Check the audio settings in the webinar to ensure that the correct speakers are selected.
3. Restart your device: Sometimes, simply restarting your device can resolve audio issues. Try turning off your device, waiting a few seconds, and then turning it back on.
4. Test your audio: Use your device’s built-in audio testing feature to test your speakers. You can usually find this feature in the settings or control panel of your device.

I can’t seem to connect to the commencement webinar. Can you help me troubleshoot?

1. Check your internet connection: Make sure you have a stable and fast internet connection by running a speed test. If your internet speed is slow, try connecting to a different network or restarting your router.
2. Check your device’s audio and video settings: Make sure that your device’s speakers are turned on and that the correct audio devices are selected in your device’s settings.
3. Check the webinar link: Make sure that you have the correct link to the webinar and that it is not expired. You may need to check with the webinar host or organizer to ensure that you have the correct link.
4. Try a different browser: If you’re having trouble connecting to the webinar using one browser, try using a different browser to see if that resolves the issue.
5. Try a different device: If you’re still having trouble connecting to the webinar, try using a different device to see if that resolves the issue.

I’m having trouble logging into my Zoom account for the commencement event. Can you help?

1. Reset your password: If you’re having trouble logging in, try resetting your password. You can do this by clicking the “Forgot Password?” link on the login page and follow the instructions provided.
2. Double-check your login credentials: Make sure that you’re using the correct email address and password to log in. You can also try logging in with a different device or browser to see if that resolves the issue.
3. Check your internet connection: Make sure that you have a stable and fast internet connection. If your internet speed is slow, try connecting to a different network or restarting your router.
4. Clear your browser cache: Clear your browser cache and cookies to see if that resolves the issue. You can usually do this in your browser’s settings.
5. Contact Zoom support: If none of the above solutions work, contact Zoom support for assistance. They may be able to troubleshoot the issue or provide additional support.

I’ve been disconnected from the webinar. How can I rejoin?

Make sure your internet connection is stable and working properly. Join the commencement the same way as you first did before getting disconnected. Make sure that your audio settings are working properly.

My zoom app isn’t working properly. Can you help me resolve this issue?

1. Check your internet connection: Make sure that your internet connection is stable and working properly. Run a speed test to check your internet speed.
2. Check for updates: Make sure that you have the latest version of Zoom installed. Check for updates and install them if necessary.
3. Restart Zoom: Sometimes, simply restarting Zoom can resolve issues. Close the Zoom app completely and then open it again.
4. Restart your computer or device: If restarting Zoom doesn’t work, try restarting your computer or device to see if that resolves the issue.
5. Check your audio and video settings: Make sure that your audio and video settings are configured correctly. Check your microphone, speakers, and camera settings.
6. Contact Zoom support: If none of the above solutions work, contact Zoom support for assistance. They may be able to troubleshoot the issue or provide additional support.

What are the system requirements for attending the commencement webinar on Zoom?

To attend the commencement webinar on Zoom, your system must meet the following requirements:

• For PC or Mac:
  • Windows 7 or later or macOS 10.9 or later
  • 2 GHz dual-core processor or higher
  • 4 GB of RAM or higher
  • Webcam or HD webcam
  • Microphone and speakers or headset
  • Internet connection of at least 1 Mbps for upload and download
• For iOS or Android:
  • iOS 8.0 or later or Android 4.0 or later
  • Dual-core 1.5 GHz processor or higher
  • 1 GB of RAM or higher
  • Webcam or HD webcam
  • Microphone and speakers or headset
  • Internet connection of at least 3G or better for upload and download
• For Linux:
• • Webcam or HD webcam
  • Ubuntu 12.04 or higher, Fedora 21 or higher, or OpenSUSE 13.2 or higher
  • 64-bit processor
  • 2 GHz dual-core processor or higher
  • 4 GB of RAM or higher
  • Microphone and speakers or headset
  • Internet connection of at least 1 Mbps for upload and download

Keep in mind that these are the minimum requirements for attending a Zoom webinar. If you have a slower internet connection or an older computer, you may experience slower performance or poor video and audio quality. It’s recommended that you have a stable internet connection with a minimum of 10 Mbps for the best experience.

The commencement webinar is full. How will I view the event?

In the unlikely event that the commencement is full, please try joining the event at a later time as some people might be watching only part of the commencement. The event will also be recorded. If you are unable to watch the event live, wait for the recording to be posted and shared via email or social media. Also consider connecting with others attending the event and watching the commencement together. By exploring these options, you can still view the commencement event even if it is full.